Pet Island II Shipping Policy

    Thank you for shopping with Pet Island II. We are committed to processing and delivering your orders as quickly and efficiently as possible.

    Order Processing Time

    Orders are processed within 0–1 business day after payment confirmation.

    Order Cut-Off Time: 8:00 PM (EST)

    Orders placed before 8:00 PM (EST) are typically processed on the same business day. Orders placed after the cut-off time may be processed on the next business day.

    Please note that orders are not processed on weekends or public holidays.

    Shipping Rates

    We offer the following shipping options within the United States:

    Order ValueShipping Cost
    Under $100.00$5.99
    $100.00 and AboveFree Shipping

    Shipping charges are calculated and displayed during checkout before payment is completed.

    Delivery Time

    Estimated transit time is 1–3 business days after an order has been processed and shipped.

    Estimated Total Delivery Time: 1–4 business days

    Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

    Shipping Confirmation & Tracking

    Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

    Customers can use the tracking information provided to monitor the progress of their shipment.

    Shipping Address Accuracy

    Customers are responsible for providing accurate and complete shipping information at checkout.

    Pet Island II is not responsible for delays or delivery issues resulting from incorrect or incomplete addresses provided by the customer.

    Delayed or Lost Shipments

    While we work with trusted shipping carriers, occasional delays may occur.

    If your order has not arrived within the expected delivery timeframe, please contact our customer support team, and we will assist in investigating the shipment status.

    Contact Information

    If you have any questions regarding shipping or delivery, please contact us:

    Pet Island II

    Website: https://yourtruecharlie.com/

    Email: support@yourtruecharlie.com

    Phone: +1 212-260-4400

    Address: 363 Grand St, New York, NY 10002, United States

    Policy Updates

    Pet Island II reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with immediate effect.