Pet Island II Payment Policy

    At Pet Island II, we are committed to providing a secure and convenient shopping experience. This Payment Policy explains the payment methods we accept and how payments are processed on our website.

    Accepted Payment Methods

    We currently accept major payment methods through our secure payment processor, Stripe, including:

    • Visa
    • Mastercard
    • American Express
    • Discover
    • Debit Cards
    • Other payment methods supported by Stripe at checkout

    Available payment options may vary depending on your location and device.

    Secure Payment Processing

    All payments made on https://yourtruecharlie.com are processed securely through Stripe, a trusted global payment platform.

    Pet Island II does not store or have direct access to your complete credit card or payment information. Payment data is encrypted and securely transmitted using industry-standard security protocols.

    Payment Authorization

    When you place an order, your payment method will be authorized and charged at the time of purchase.

    Orders will not be processed or shipped until payment has been successfully completed and verified.

    Currency

    All prices displayed on our website are shown in U.S. Dollars (USD) unless otherwise stated.

    If you are purchasing from outside the United States, your bank or payment provider may apply currency conversion fees or exchange rates that are beyond our control.

    Payment Verification

    To help prevent fraud and unauthorized transactions, we reserve the right to verify payment information before processing an order.

    In some cases, additional verification may be required. Failure to provide requested information may result in order cancellation.

    Failed or Declined Payments

    If your payment is declined, please:

    • Verify your payment information is correct.
    • Ensure sufficient funds are available.
    • Contact your bank or card issuer for assistance.

    If payment issues continue, please contact our customer support team.

    Order Confirmation

    After successful payment, you will receive an order confirmation email containing your order details.

    If you do not receive a confirmation email, please check your spam or junk folder or contact us for assistance.

    Taxes

    Applicable sales taxes may be calculated and displayed during checkout based on the shipping destination and applicable laws.

    Refunds

    Approved refunds are processed according to our Return & Refund Policy.

    Refunds are issued to the original payment method used for the purchase and are typically processed within 7 business days after approval.

    Contact Information

    If you have any questions regarding payments or billing, please contact us:

    Pet Island II

    Website: https://yourtruecharlie.com/

    Email: support@yourtruecharlie.com

    Phone: +1 212-260-4400

    Address: 363 Grand St, New York, NY 10002, United States

    Policy Updates

    Pet Island II reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page and will become effective immediately upon publication.