Privacy Policy for Pet Island II

    Effective Date: June 2026

    At Pet Island II, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and make purchases through our website.

    By using our website, you agree to the practices described in this Privacy Policy.

    Company Information

    Pet Island II

    Website: https://yourtruecharlie.com/

    Email: support@yourtruecharlie.com

    Phone: +1 212-260-4400

    Address: 363 Grand St, New York, NY 10002, United States

    Information We Collect

    When you visit our website, place an order, contact us, or interact with our services, we may collect the following information:

    Personal Information

    • Name
    • Billing address
    • Shipping address
    • Email address
    • Phone number
    • Payment information
    • Order history

    Technical Information

    • IP address
    • Browser type
    • Device information
    • Operating system
    • Website usage data
    • Referring website information

    Cookies and Tracking Technologies

    We may use cookies and similar technologies to improve website functionality, enhance user experience, analyze website traffic, and support marketing activities.

    How We Use Your Information

    We may use collected information to:

    • Process and fulfill orders
    • Provide customer support
    • Communicate regarding orders and inquiries
    • Improve website functionality and performance
    • Prevent fraud and unauthorized transactions
    • Comply with legal obligations
    • Send promotional communications when permitted by law

    Payment Information

    Payments made through our website are securely processed by Stripe and other authorized payment providers.

    Pet Island II does not store complete payment card details on our servers. Payment information is processed securely through industry-standard encryption and security measures.

    Sharing of Information

    We do not sell your personal information.

    We may share information with trusted third parties when necessary to operate our business, including:

    Service Providers

    • Payment processors
    • Shipping carriers
    • Website hosting providers
    • Analytics providers
    • Customer support services

    Legal Requirements

    We may disclose information if required by law, legal process, government request, or to protect our rights, customers, or business operations.

    Data Security

    We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

    While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

    Cookies

    Cookies help us improve your browsing experience and website functionality.

    Cookies may be used to:

    • Remember shopping cart contents
    • Save user preferences
    • Analyze website traffic
    • Improve website performance
    • Support advertising and marketing efforts

    You may adjust your browser settings to refuse cookies, although certain website features may not function properly.

    Third-Party Services

    Our website may contain links to third-party websites or use third-party services.

    These third parties maintain their own privacy policies, and Pet Island II is not responsible for their practices or content.

    Your Privacy Rights

    Depending on your location and applicable laws, you may have rights regarding your personal information, including:

    • Access to your data
    • Correction of inaccurate information
    • Deletion of personal information
    • Restriction of processing
    • Objection to certain uses of data
    • Withdrawal of consent where applicable

    To exercise any privacy rights, please contact us using the information provided below.

    Children’s Privacy

    Our website is not directed toward children under the age of 13.

    We do not knowingly collect personal information from children under 13 years of age.

    If we become aware that personal information from a child has been collected, we will take reasonable steps to delete it.

    Data Retention

    We retain personal information only as long as necessary to:

    • Provide services
    • Fulfill orders
    • Comply with legal obligations
    • Resolve disputes
    • Enforce agreements

    Changes to This Privacy Policy

    Pet Island II reserves the right to update or modify this Privacy Policy at any time.

    Any changes will be posted on this page with an updated effective date.

    Continued use of the website after changes are posted constitutes acceptance of the updated Privacy Policy.

    Contact Us

    If you have questions regarding this Privacy Policy or your personal information, please contact us:

    Pet Island II

    Address: 363 Grand St, New York, NY 10002, United States

    Phone: +1 212-260-4400

    Email: support@yourtruecharlie.com

    Website: https://yourtruecharlie.com/