Terms of Service

OVERVIEW
Welcome to Your True Charlie! The terms “we,” “us,” and “our” refer to Your True Charlie. Your True Charlie operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Your True Charlie runs on WordPress and WooCommerce, which enable us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete, and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS
We make every effort to provide an accurate representation of our dog collars and related products in our online store. However, please note that colors or product appearance may differ from how they appear on your screen due to your device type, display, and settings.

We do not warrant that the appearance or quality of any products purchased by you will meet your expectations or be identical to how they are depicted in our online store.

All product descriptions, sizing charts, and materials are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products we offer to any person or geographic region on a case-by-case basis.

SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Your True Charlie reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until we confirm acceptance by email. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is accepted.

In the event that we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was placed.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export. We currently ship only within the United States.

SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be reflected in your order confirmation email. Unless otherwise expressly stated, posted prices do not include sales tax, shipping, or handling charges.

We may offer promotions on the Services from time to time that are governed by terms separate from these Terms. If there is a conflict between promotion terms and these Terms, the promotion terms will govern.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made on our Site. You agree to promptly update your information, including your email address and payment details, so that we can complete your transactions and contact you as needed.

You represent and warrant that: (i) any payment information you provide is true, correct, and complete; (ii) you are duly authorized to use the payment method provided; (iii) charges incurred by you will be honored by your card issuer or payment provider; and (iv) you will pay all charges incurred at the posted prices, including shipping, handling, and applicable taxes.

SECTION 5 – SHIPPING AND DELIVERY
We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers or events outside our reasonable control. Once we transfer products to the shipping carrier, title and risk of loss pass to you.

SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including all trademarks, brand names, text, images, graphics, product photography, product reviews, video, audio, and the design, selection, and arrangement thereof, are owned by Your True Charlie, its affiliates, or licensors, and are protected by U.S. and foreign copyright, trademark, and other intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent. Nothing in these Terms grants you a license or other rights under any patent, trademark, copyright, or other intellectual property of Your True Charlie or any third party. Unauthorized use of the Services may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by Your True Charlie.

Your True Charlie’s name, logo, product names, designs, and slogans are trademarks of Your True Charlie or its affiliates or licensors. You must not use these trademarks without our prior written permission. All other names, logos, and marks appearing on the Services are the trademarks of their respective owners.

SECTION 7 – OPTIONAL TOOLS
You may be provided access to tools offered by third parties as part of the Services, over which we have no control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind, and without any endorsement. We have no liability arising from your use of optional third-party tools. Any use of optional tools offered through the Site is entirely at your own risk, and you should review the terms provided by the relevant third-party provider(s).

We may, in the future, offer new features through the Services. Such new features are also subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to websites operated by third parties. We do not examine or evaluate the content or accuracy of any third-party materials or websites, and accessing them is at your own risk.

We are not liable for any harm or damages related to your access of third-party websites, or your purchase or use of any products or services from third-party websites. Please review third-party policies carefully before engaging in any transaction. Complaints regarding third-party products or services should be directed to that third party.

SECTION 9 – PLATFORM AND HOSTING
Your True Charlie operates on the WordPress platform using the WooCommerce plugin, along with third-party service providers for payment processing, shipping, email, and analytics (collectively, our “Service Providers”). Any sales and purchases you make in our store are made directly with Your True Charlie, not with WordPress, WooCommerce, Automattic, or any Service Provider. Our Service Providers are not responsible for any aspect of sales between you and Your True Charlie, including any injury, damage, or loss resulting from purchased products.

SECTION 10 – PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which you can view here. By using the Services, you acknowledge that you have read our Privacy Policy.

Information you submit to the Services may be transmitted to and processed by our Service Providers (including payment processors, shipping carriers, and analytics providers), some of whom may be located outside your state or country, in order to provide services to you. Review our Privacy Policy for more details on how we and our partners use your personal information.

SECTION 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, product reviews, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial use.

You represent and warrant that: (i) you own or have all rights necessary to submit the Feedback; (ii) you have disclosed any compensation or incentive received in connection with the Feedback; and (iii) your Feedback complies with these Terms. We are under no obligation to keep Feedback confidential, compensate you for it, or respond to it.

We may, but are not obligated to, monitor, edit, or remove Feedback (such as product reviews) that we determine to be unlawful, offensive, defamatory, or otherwise objectionable, or that violates these Terms or any third party’s rights.

You agree not to use a false email address, impersonate any person, or otherwise mislead us or third parties as to the origin of any Feedback. You are solely responsible for your Feedback and its accuracy.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change, update, or cancel orders if any information is found to be inaccurate, at any time and without prior notice, including after an order has been submitted.

SECTION 13 – PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services: (a) for any unlawful or malicious purpose; (b) to violate any federal, state, or local law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, or harm any other person; (e) to transmit false or misleading information; (f) to send spam or unsolicited promotional material; (g) to impersonate any person or entity; or (h) to engage in conduct that restricts or inhibits anyone’s use of the Services or that may expose us or other users to liability.

You further agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, extract, resell, or exploit any portion of the Services without our express written permission; (c) collect or track the personal information of other users; (d) use any robot, spider, scraper, automated data-gathering tool, or AI agent to access the Services without our permission; or (e) interfere with, bypass, or circumvent any security or access-control measures we employ.

We reserve the right to suspend, disable, or terminate your account or access at any time, without notice, if we determine you have violated these Terms.

SECTION 14 – AUTOMATED AGENTS
This section applies if you use, allow, enable, or cause the deployment of an automated “Agent” (any software or service that takes autonomous or semi-autonomous action on your behalf, including AI-driven shopping or browsing agents) to access or interact with the Services.

No Agent may access, use, or interact with the Services unless it: (i) clearly identifies itself as an Agent in all requests, including in the user-agent string (e.g., “Agent/[agent name]”); (ii) does not conceal that its access, use, or interactions are automated, including by mimicking human behavior or bypassing CAPTCHAs or similar verification measures; (iii) responds truthfully to any prompt seeking to determine whether an interaction is from a human or a computer; and (iv) does not circumvent any measure we use to block, limit, or control Agent access.

We may limit or block, including through technical measures, whether and how any Agent accesses or interacts with the Services, at our sole discretion.

SECTION 15 – TERMINATION
We may terminate this agreement or your access to the Services, in whole or in part, at our sole discretion and without notice, and you will remain liable for all amounts due through the date of termination.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.

SECTION 16 – DISCLAIMER OF WARRANTIES
The information presented on the Services is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is at your own risk.

EXCEPT AS EXPRESSLY STATED BY YOUR TRUE CHARLIE, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT FULLY APPLY TO YOU.

Our dog collars are pet accessories and are not designed, tested, or warranted as safety-restraint, containment, or training devices for aggressive or escape-prone animals. Always supervise your dog and follow the fit and safety guidance provided with the product.

SECTION 17 – LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL YOUR TRUE CHARLIE, OUR OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR REPLACEMENT COSTS, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT PURCHASED THROUGH THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO A PURCHASE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM.

SECTION 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Your True Charlie and our affiliates, owners, officers, directors, employees, agents, contractors, and Service Providers from any losses, damages, liabilities, or claims, including reasonable attorneys’ fees, arising out of: (1) your breach of these Terms; (2) your violation of any law or the rights of a third party; or (3) your access to or use of the Services.

We will notify you of any indemnifiable claim; a delay in notice will not relieve you of your obligations unless you are materially prejudiced by it. We may control the defense and settlement of such claims at your expense, but will not settle any claim requiring a non-monetary obligation from you without your consent. You agree to cooperate with our defense of any such claim.

SECTION 19 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be severed, without affecting the validity of the remaining provisions.

SECTION 20 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with our Privacy Policy and any other policies posted on the Site, constitute the entire agreement between you and Your True Charlie regarding your use of the Services, superseding any prior agreements or communications, whether oral or written.

Any ambiguity in interpreting these Terms shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT
You may not delegate, transfer, or assign these Terms or any of your rights or obligations under them without our prior written consent, and any such attempt will be void. We may transfer, assign, or delegate these Terms and our rights and obligations without notice or consent.

SECTION 22 – GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict-of-law principles. You and Your True Charlie consent to the personal jurisdiction and venue of the state and federal courts located in Multnomah County, Oregon.

SECTION 23 – HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24 – CHANGES TO TERMS OF SERVICE
You may review the most current version of these Terms at any time on this page. We reserve the right, at our sole discretion, to update or change these Terms by posting updates to our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes as required by applicable law, and such changes will take effect on the date specified in the notice. Your continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at info@yourtruecharlie.com.

Our contact information is posted below:

Your True Charlie

Any questions? Please don’t hesitate to ask:

SU25, Whitefriars Centre, Canterbury CT1 2TD, United Kingdom

Email: info@yourtruecharlie.com

Phone: +44 7823 321035