Welcome to Pet Island II

    These Terms & Conditions govern your use of our website and services. By accessing or using https://yourtruecharlie.com, you agree to comply with and be bound by these Terms & Conditions.

    If you do not agree with any part of these terms, please do not use our website.

    Company Information

    Pet Island II

    Website: https://yourtruecharlie.com/

    Email: support@yourtruecharlie.com

    Phone: +1 212-260-4400

    Address: 363 Grand St, New York, NY 10002, United States

    Use of Website

    By using our website, you confirm that:

    • You are at least 18 years old or have permission from a parent or legal guardian.
    • You will use this website only for lawful purposes.
    • You will not attempt to interfere with the operation or security of the website.

    We reserve the right to refuse service, terminate accounts, or cancel orders when necessary to protect our business, customers, or website.

    Products and Services

    Pet Island II offers pet products and accessories for sale through our online store.

    We make reasonable efforts to ensure product descriptions, images, pricing, and availability are accurate. However, we do not guarantee that all information is free from errors.

    We reserve the right to:

    • Modify product offerings at any time.
    • Update pricing without prior notice.
    • Correct errors, inaccuracies, or omissions.
    • Discontinue products without notice.

    Orders

    When you place an order, you agree that:

    • All information provided is accurate and complete.
    • You are authorized to use the selected payment method.
    • Payment must be successfully completed before an order is processed.

    Pet Island II reserves the right to refuse, limit, or cancel any order at our discretion, including orders suspected of fraud or unauthorized activity.

    Pricing and Payments

    All prices displayed on our website are listed in U.S. Dollars (USD) unless otherwise stated.

    Payments are securely processed through Stripe and supported payment providers.

    Customers are responsible for any applicable taxes, fees, or charges associated with their purchases.

    Shipping

    Shipping times, costs, and delivery estimates are provided in our Shipping Policy.

    While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including carrier disruptions, weather conditions, and holidays.

    Pet Island II is not liable for shipping delays caused by third-party carriers.

    Returns and Refunds

    Returns and refunds are governed by our Return & Refund Policy.

    Customers should review that policy before making a purchase.

    Intellectual Property

    All content on this website, including but not limited to:

    • Logos
    • Text
    • Graphics
    • Images
    • Product descriptions
    • Website design

    is the property of Pet Island II or its content providers and is protected by applicable intellectual property laws.

    You may not reproduce, distribute, modify, or use any website content without prior written permission.

    User Conduct

    You agree not to:

    • Use the website for unlawful activities.
    • Upload malicious software or harmful code.
    • Attempt unauthorized access to our systems.
    • Interfere with website functionality.
    • Violate the rights of other users.

    Violation of these terms may result in restricted access and possible legal action.

    Disclaimer of Warranties

    The website and all products and services are provided on an “as available” and “as is” basis.

    To the fullest extent permitted by law, Pet Island II makes no warranties, express or implied, regarding:

    • Website availability
    • Website performance
    • Accuracy of information
    • Product suitability for a specific purpose

    Nothing in these Terms & Conditions affects consumer rights provided by applicable law.

    Limitation of Liability

    To the maximum extent permitted by law, Pet Island II shall not be liable for any indirect, incidental, special, or consequential damages arising from:

    • Use of the website
    • Inability to use the website
    • Product use or misuse
    • Delivery delays
    • Technical interruptions

    Our total liability shall not exceed the amount paid for the product giving rise to the claim.

    Third-Party Services

    Our website may contain links to third-party websites or services.

    Pet Island II is not responsible for the content, policies, or practices of third-party websites.

    Use of third-party websites is at your own risk.

    Privacy

    Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

    Changes to These Terms

    Pet Island II reserves the right to update or modify these Terms & Conditions at any time.

    Changes become effective immediately upon posting to the website.

    Continued use of the website after updates constitutes acceptance of the revised terms.

    Governing Law

    These Terms & Conditions shall be governed and interpreted in accordance with the laws of the United States and the State of New York, without regard to conflict of law principles.

    Contact Us

    If you have any questions regarding these Terms & Conditions, please contact us:

    Pet Island II

    Address: 363 Grand St, New York, NY 10002, United States

    Phone: +1 212-260-4400

    Email: support@yourtruecharlie.com

    Website: https://yourtruecharlie.com/